FAQs

How can I contact you if I have any inquiries or issues regarding my order?You can reach out to our customer support team via email at beautipal.official@gmail.com or through our contact form on the website.

Where are your products shipped from?
Our products are sourced from various suppliers around the world, and they are shipped directly from our suppliers' warehouses located in different countries, depending on the product and supplier.

What shipping methods do you offer, and how long does it take for orders to arrive?
We offer standard shipping as well as expedited shipping options depending on your location and the products ordered. Shipping times typically vary between 7 to 21 business days, although some products may arrive sooner.

Do you offer tracking information for orders?
Yes, we provide tracking numbers for all orders. Once your order is shipped, you will receive an email with tracking information so you can monitor the status of your delivery.

Can I cancel or change my order after it has been placed?
We aim to process orders as quickly as possible, so we recommend contacting us immediately if you need to make any changes. Once an order has been processed and shipped, it cannot be canceled or modified.

What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.

Do you offer refunds?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase for any reason, you may return the item within 30 days of receipt for a full refund, excluding shipping costs.

How do I initiate a refund?
To initiate a refund, please contact our customer support team with your order number and reason for return. We will provide you with instructions on how to return the item and process your refund once the returned item is received.

Do you offer exchanges for different products?
Unfortunately, we do not offer exchanges for different products at this time. However, you can return the original item for a refund and place a new order for the desired product.

Are there any additional fees or taxes associated with my order?
The price you see at checkout includes the cost of the product and standard shipping. However, depending on your location, you may be responsible for additional customs duties, taxes, or import fees imposed by your country's customs office. Please check with your local customs authorities for more information.